Shipping & Delivery Policy

Last Updated: February 28, 2026

At D’JAAZ JEWEL, operated by Prime Jewelry Co., we ensure your jewellery reaches you safely, securely, and on time. Serving clients across the USA, UK, EU, UAE, and worldwide, we work with trusted global logistics partners to handle high-value shipments with care and precision.

1. Production & Processing Time (Made-to-Order Model)

Most of our jewellery is handcrafted based on your selected size, metal, and diamond specifications. Therefore, we operate on a Make-to-Order system.

Manufacturing Timeline

  • Custom or made-to-order pieces typically require 7–14 business days for production, quality inspection, and certification before dispatch.

  • The exact delivery timeline will be confirmed with you via Email or WhatsApp at the time of order confirmation.

Ready-to-Ship Products

  • In-stock items are usually dispatched within 24–48 business hours.

Business days exclude Sundays and Indian public holidays.

2. International Shipping

We provide secure international delivery to selected countries including the USA, United Kingdom, European Union, UAE, and other regions.

Trusted Logistics Partners

We ship through reputed carriers such as:

  • FedEx

  • DHL

  • UPS

  • Sequel / Brinks (for high-value commercial exports)

Delivery Timeline

Once dispatched, international shipments generally arrive within 5–10 business days, depending on the destination country and customs procedures.

Please note that customs clearance timelines may vary by country.

3. Duties, Taxes & Customs (Important Notice)

For all orders shipped outside India:

DDU Basis (Delivery Duty Unpaid)

All shipments are sent on a DDU basis, meaning product prices do not include import duties, VAT, GST, or local taxes applicable in the destination country.

Customer Responsibility

The recipient is responsible for paying any customs duties, VAT, or local taxes as required by their country’s regulations.

Refusal of Shipment

If a customer refuses delivery due to unpaid customs charges and the parcel is returned to us, the following will be deducted from any eligible refund or advance:

  • Return shipping charges

  • Indian import duties

  • Handling fees (if applicable)

4. Shipping Charges

Shipping costs vary depending on:

  • Destination country

  • Package weight

  • Order value

The final shipping cost will be:

  • Displayed at checkout (for retail orders), or

  • Included in your Proforma Invoice (for B2B/wholesale orders)

From time to time, we may offer free international shipping on qualifying orders. Please check our website for current promotions.

5. Insurance & Security

Fully Insured Shipments

All D’JAAZ JEWEL orders are 100% insured during transit, ensuring financial protection until safe delivery.

Secure Packaging

We use tamper-proof packaging and secure sealing methods to protect high-value jewellery during transit.

Delivery Verification

For high-value shipments, courier partners may require:

  • Government-issued photo ID

  • Signature upon delivery

This ensures added security for both parties.

6. Tracking Your Order

Once your order has been dispatched, you will receive:

  • A tracking number

  • A real-time tracking link

You can monitor your shipment status directly through the courier’s website.

Need Assistance?

If you have any questions regarding your shipment, delivery timeline, or tracking details, please contact us:

D’JAAZ JEWEL
Operated by Prime Jewelry Co.

📧 info@djaazjewel.com
📧 djaazjewel@gmail.com
📱 WhatsApp: +91 97263 03489